Solutions · 03 — Crisis Negotiation
Rehearse the call where every word counts.
For negotiators & first responders
AI-powered rehearsal and coaching for crisis negotiators and first responders — built on the Behavioral Influence Stairway, scored turn by turn.
AI Subject + AI Coach — a retired hostage-negotiation team leader.
01 — Plan
Plan the approach before you key the mic.
Walk a scenario through an AI coach who spent a career on the negotiation team. Get the read on the subject, the stair you're on, and the next move.
- Brief any scenario privately
- BISM-grounded guidance
- Walk in with a plan, not a script
You
Subject is barricaded, armed, two hours in. He keeps saying nobody listens. I've labeled the anger twice and it isn't landing.
AI Coach
You're climbing before he's on the stair. Mirror his last three words, then label the helplessness under the anger — not the anger itself.
02 — Negotiate
Run a live negotiation against real resistance.
Talk to an AI subject who escalates, goes quiet, and tests you the way a real person in crisis does. Every turn is scored against the stairway — from active listening to behavioral change.
- Realistic subjects: armed, suicidal, in crisis
- Voice or text, in real time
- Scored on the stairway, turn by turn
Subject
You people have no idea what this is like. None.
You
It sounds like you feel completely alone in this right now.
Subject
…yeah. Nobody's even tried to get it.
03 — Drill
Drill the active-listening skills that move people.
Watch a veteran-negotiator AI coach demonstrate a label, a mirror, an emotional validation — pause it, ask why it worked — then run the skill yourself in a live scenario.
- Short, BISM-aligned lessons
- Demonstrations from a veteran negotiator
- Practice each skill on a live line
Subject
I'm done talking. Nothing changes anyway.
Coach · Label
It sounds like you've been let down every time you've tried.
How it works
Practice. Analysis. Expert review.
Practice
Run the conversation with an AI counterpart that responds with realistic emotion and nuance — not scripts.
AI analysis
The session is analyzed in real time — strengths, missed moments, and recurring patterns across sessions.
Expert review
A senior reviewer validates the analysis, adds human insight, and signs off.
“There's no rewind on an open line. EmpatiQ is the reps before the call that can't go wrong.”
— EmpatiQ
Be ready before the line opens.
Negotiation teams use EmpatiQ so every responder gets the reps before the call that counts. We'll tailor a demo to your unit.
No commitment · We'll tailor it to your field