The Conversations area of the EmpatiQ general dashboard helps you work with a conversation that has already happened. You can bring in a transcript or audio you are authorized to process, review the exchange, and keep notes connected to its source.
This is a different starting point from Scenarios, where you rehearse with an AI counterpart. Conversations starts with the material you provide.
Add a conversation source
Open Conversations from the dashboard navigation and choose the option to add a source. You can paste a transcript or upload audio. Follow the source screen's authorization steps for the material you provide.
For an initial walkthrough, use a fictional sample conversation or material you are authorized to process. A transcript of a short project discussion can be enough to explore the workflow.
For example, a fictional manager and colleague discuss a delayed handover. The useful review question is whether they established who would do what next. That question gives you a reason to examine specific parts of the exchange.
Keep Source, Review, and Notes together
An individual conversation has connected steps for its source, review, and notes. You can return to the transcript while examining feedback and writing down your interpretation.
Start by checking the source. Review the transcript for missing context, speaker attribution, or wording that affects your understanding. When working from audio, the transcript is the material to check against what was said.
Then choose what you want to learn from the conversation. In the handover example, you might inspect the point where a next step was proposed and whether the other person confirmed it.
Review key moments with the transcript in view
The review surface connects analysis with the conversation. Use it to explore relevant moments, then return to the source to examine the surrounding turns.
AI-assisted review can help identify an exchange to consider. Check the wording and context before adopting its interpretation. A suggestion that someone “agreed” needs to be supported by what they actually said, and silence can leave a question unresolved.
Where the conversation uses a document standard for assessment, review the standard as well as the result. It supplies the context for the feedback.
Write notes you can use later
Use Notes to record your own review. A short note might include:
- The moment you examined.
- The words or source detail that informed your interpretation.
- What remains uncertain.
- A next step or a question to revisit.
If you use an AI-assisted draft, read it against the source and edit it before relying on it. Your own interpretation and any generated suggestion should remain grounded in the conversation.
In the fictional handover example, the note might say: “The colleague offered a revised date, but responsibility for informing the next team was left open. Check that responsibility in the follow-up.”
Return through My records, My notes, or My people
The conversation library offers three views. My records lists conversation records. My notes helps you find notes saved from conversations. My people shows people linked to those records and provides a route back to their conversations.
Link a person when adding a conversation if you want to organize related records that way. These views help you find existing work and continue reviewing it.
Turn a review into a practice goal
You can use what you learn from a conversation to decide what to rehearse next. Write a fictional scenario around the decision you want to practice, such as checking agreement before closing a discussion.
The private scenario walkthrough explains that next step. For the full workspace, read the general dashboard tour.